Joanna Back, Deputy Manager, Lady Elizabeth House sheds light on the supportive environment she has found at Optalis. Joanna’s decision to move to Optalis was influenced by a lack of stability and support in her previous role: “It was a case of just going in to do my job, making sure everybody was safe and happy. Going home and then worrying about the next day when I got up in the morning.” “Elaine Holloway (Registered Manager) interviewed me for role of Deputy Manager here at Lady Elizabeth House... She'd only been here six months, so we were a brand-new management team. It felt like a clean slate. We knew that for any future CQC inspections, any achievements that were made, were from us as a team. That was a definite positive.” After joining Optalis, Joanna was keen to complete her Level 3 in Care: “The first thing I did when I joined Optalis was sign up to the training. I really pushed myself to get it done, because it's something I've wanted to do for so long. It was good to use the time to sit and reflect on my past experiences and what I have learnt from them. I’ve applied to do Level 5 this year.” Joanna attributes much of her success to the culture at Optalis. The company's commitment to staff development and the support among colleagues has been key. “Working for Optalis, I have to say has been the best step for my work career. My manager is always so supportive and if she's not around, I know I can ask the Head of Service for advice.”
