Carriage in the News - Funeral Director Daily We’re always evolving—and others are noticing. Funeral Director Daily recently published an article highlighting how Carriage continues to strengthen our foundation while looking boldly toward the future. From strategic positioning to purposeful growth, the piece explores our current momentum and forward-thinking approach in the ever-changing deathcare landscape. https://funeraldirectordaily.com/carriage-services-continues-positioning-march/
As we return to our regular routines, we take a moment to reflect on the significance of Memorial Day and the heroes we honored yesterday. At Carriage, we are deeply grateful for the sacrifices made by the men and women of the U.S. Armed Forces who gave their lives in service to our country. Their legacy reminds us of the importance of service, commitment, and community. Thank you to everyone who took time to remember, reflect, and honor those who have made our freedoms possible.
-Carriage at the 2025 ICCFA Experience- Carriage had a strong showing at this year’s ICCFA Experience in Las Vegas, with several team members stepping into key roles that helped elevate our brand and profession. -Shane Pudenz Named to ICCFA 40 Under 40- We’re proud to share that Shane Pudenz, Vice President of Sales, was recognized as one of ICCFA’s 40 Under 40 Rising Stars. This honor highlights emerging leaders who are making a significant impact in the funeral and cemetery profession. Shane’s recognition is a reflection of his focus on service, performance, and leadership throughout his career. -Carriage Stage Hosts Key Industry Voices- Throughout the event, the Carriage Stage served as a platform for important conversations and learning. Erik Delacruz, Paul Elliott, and Robbie Pape introduced sessions, welcomed speakers, and helped shape the dialogue around topics that matter to our profession. -Insights on Digital Strategy- Alfred White, from the Marketing team, gave a featured presentation titled “Turn Those Browsers into Buyers.” His session focused on practical ways businesses can make their digital presence more welcoming and effective—an important topic as more families begin their planning journeys online. Thanks to everyone who participated, supported the event, or helped prepare behind the scenes.
Last week we had our second quarterly meeting of the year! We had a neon/futuristic theme this time with the inclusion of the 2030 Innovation challenge, tasking our employees with creating new inventions and innovations for 2030 to help better serve the many families around the country! It was a great bonding and sharing experience for the support center, as we shared our appreciation for each other and celebrated the companies accomplishments! Thank you to everyone at Carriage! Here's to another great quarter!
-2025 Managing Partner Forum: Elevating Service, Experience, and Innovation- Our Carriage Managing Partners gathered in Houston, Texas, for the 2025 Managing Partner Forum—an event that brings together our leaders for two impactful days of connection, collaboration, and inspiration. This year’s theme—Service. Experience. Innovation.—was more than just a guiding principle; it was a call to action. Throughout the event, our leaders explored how these three pillars are essential to creating premier experiences for the families we serve, the partners we support, and the team members we empower. From engaging breakout sessions to powerful keynotes and meaningful conversations, the forum offered a space to celebrate achievements, share best practices, and spark ideas that will shape the future of Carriage.
Carriage In The News Carriage has officially partnered with Express Funeral Funding to streamline the insurance assignment process and provide faster, more seamless support to the families we serve. President Steve Metzger recently spoke with FuneralVision about what this partnership means for our teams and our commitment to elevated service. Click the link below to read the full article. https://www.funeralvision.com/carriage-services-is-bullish-about-its-pact-with-express-funeral-funding/
Today we had our first quarterly meeting of 2025! We celebrated our accomplishments as a company, welcomed new hires, and congratulated many employees on staying for another year! That's not all, we held activities such as holding our very own Chopped competition! Thank You to everyone at Carriage and here's to another great year!
Gracie the Grief Therapy Dog Brings Comfort to Families at Kent Forest Lawn Creating premier experiences means finding unique and heartfelt ways to support families during their most difficult times. At Kent Forest Lawn Funeral Home & Cemetery in Panama City, Florida, that support comes with four paws, a wagging tail, and a whole lot of love. Meet Gracie, the funeral home’s official Grief Therapy Dog! With her gentle presence and comforting nature, Gracie provides warmth and emotional support to families when they need it most. But her impact doesn’t stop there—families even have the opportunity to take home a stuffed animal version of Gracie, offering a lasting source of comfort beyond their time at Kent Forest Lawn. And because every premier experience deserves recognition, families can also share their gratitude by leaving Gracie a Google review—because who wouldn’t want to celebrate a furry friend who makes a difference?
Carriage Book Club Kicks Off! The Carriage Leadership Book Club held its first session, led by Shawn Phillips and Peggy Schappaugh, focusing on Our Iceberg is Melting by John Kotter. The discussion covered the importance of adapting to change and how it impacts culture and leadership. To reinforce key concepts, participants took part in a LEGO activity, highlighting teamwork and problem-solving. The session set the stage for ongoing conversations about leadership growth and company culture. Stay tuned for the next discussion!
Ranked #33 and proud! We are honored to be named one of Forbes Most Successful Small Companies for 2025. This incredible recognition celebrates the dedication, passion, and innovation of our amazing team. Every success we achieve is built on the unwavering commitment of our people to create premier experiences for the families and communities we serve. Thank you to everyone at Carriage who made this achievement possible.
