Across different places and perspectives, our celebration of One Alorica Day reminds us what connects us: shared purpose and pride in the impact we create together.
At Alorica India, supporting our community is just as important as supporting our customers. From donating backpacks and groceries to underprivileged schools in Bangalore and Mohali, to serving meals at a boarding school for differently-abled children, organizing health camps for sanitation workers, and leading environmental clean-ups, Aloricans showed up with purpose. When teams serve together, they succeed together.
Our TIDE program is designed to bring employees together across countries, cultures, and work environments, whether on-site or work-at-home. Through initiatives like the TIDE Book Club and podcast, team members everywhere have a space to share their stories, learn from one another, and feel truly heard. By creating opportunities to connect and understand each other’s experiences, we build a more inclusive, empathetic workplace where every voice matters.
Never forget where it all starts. Jose Guillermo Ramirez began his CX career as an agent; today, he's the newly-appointed President of The Americas. His leadership approach is shaped by real frontline experience—he understands the work and the people behind it. Now leading the U.S., Canada, LATAM, and Caribbean as one region, he’s committed to visiting every site in person. Why? Because Alorica's way of leadership means showing up, listening, and meeting people where they are...so they can grow into who they’re meant to become.
Alorica’s conversational AI platform, evoAI, empowers brands to deliver culturally intelligent support across 100+ languages and dialects without needing a global operational footprint. Designed with emotional intelligence and real time orchestration, evoAI adapts to cultural nuance and ensures conversations feel natural, relevant, and region appropriate. And when human empathy is needed, evoAI seamlessly escalates interactions with full context, eliminating repetition and reducing customer frustration worldwide.
Our global expansion is in full swing, with Cairo as the fastest-scaling site in EMEA. We’re growing our team 5x this year with multilingual talent, a 5% attrition rate, a track record of exceeding KPIs, and Fortune 500 program launches across travel, retail, healthcare, and tech. Read the full story here: http://bit.ly/3JrHosj
When wellness is more than just a perk, you see real business impact. Frequent turnover, especially in Trust & Safety where training is intensive, can significantly affect the bottom line. By taking a systemic approach to supporting our people, Alorica cut attrition to below 2%. Investing in wellbeing means stronger teams, less retraining, and people who are equipped to deliver for your business. That’s how resilient, high-performing teams are built.
We believe in investing in our people’s growth beyond the everyday. Alorica Jamaica recently welcomed internationally recognized public speaking coach Krystal Tomlinson for a workshop on leadership, emotional intelligence and communication, empowering our teams to lead with confidence, empathy and impact. hashtag#AuthenticallyAlorica
We’re not just evolving. We’re leading the charge. With our unapologetic drive to redefine CX with digital-first, people-focused experiences. It’s time to discover how bold becomes better—for your business, your customers, and your future.
Alorica triples its presence in India with major expansions in Bangalore and Mohali, creating 1,500 new jobs in Q3 and preparing to welcome 1,700 more employees next year. Pairing Alorica’s Great Place to Work® culture with first-to-market AI solutions like evoAI, Alorica ReVoLT, and Accent Harmonization, we’re fueling client growth while tapping into India’s top talent. Read full announcement here: https://bit.ly/4754rSR
