Despite having multiple personal referrals and being well-qualified for several Sr Director roles at Zillow, the recruiting process was a very poor customer experience. It taught me a lot about what I will make sure to avoid in the future as a leader/hiring manager of leaders. There was only one person in my process with Zillow that treated me with respect and care, and she was an external contract executive recruiter. When she went on leave, I was lost in the process, did not get any follow up messages, and couldn't even get a response despite a phone interview that felt successful (the executive recruiter told me it was). If Zillow is serious about hiring top talent to lead them forward, they should closely examine customer service within their recruiting team. I leave this feedback as I care - I love Zillow as a customer and even if it isn't a place that will be a part of my career story, if any candidates are being ignored or lost in the shuffle, they are missing opportunities.