I applied for the position and was contacted within 24 hrs by a recruiter I then had an interview with a supervisor by phone and then flew from out of state for the face to face interview with 3 management personnel the process took 2 weeks from start to finish. They started off the last interview saying they wanted someone with a masters which isn't in the description nor was it said in the first 2 interviews. This was especially irritating since I paid for the last minute flight assuming things were going well and I actually was qualified. Note: I have a bachelors in psychology and a year and a half of case management experience for a non profit.