It was a lengthy 5 step process. First stage was a phone interview with the recruiter, 2nd stage a phone interview with the MD at W&H. Then a face to face which was more of a conversation and a discussion around experience. 4th stage was a stay at home comprehensive desktop exercise and finally a presentation of a Customer Service Strategy to both the MD and the Head of Customer Service. Overall it felt extremely lengthy but everyone was friendly and I felt clear and comfortable with the expectations. Having the recruiter as a very experienced liaison was very helpful