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      Entretiens chez WestJetEntretiens d’embauche pour Sales and Service Agent chez WestJetEntretien chez WestJet


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      Entretien pour Sales and Service Agent

      7 janv. 2023
      Employé (anonyme)
      Offre acceptée
      Expérience négative

      Autres retours d’entretien d’embauche pour un poste comme Sales and Service Agent chez WestJet

      Entretien pour Service and Sales Agent

      21 févr. 2026
      Employé (anonyme)
      Calgary, AB
      Offre acceptée
      Entretien moyen

      Candidature

      J'ai passé un entretien chez WestJet

      Entretien

      Multi step video conference interview. Seemed to be trying to get as many applicants through as they could. Interviewer was unable to answer many questions about the job and contradictions between offer materials and job posting.

      Questions d'entretien [1]

      Question 1

      Are you flexible for work schedule?
      Répondre à cette question
      Expérience neutre
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez WestJet (Calgary, AB)

      Entretien

      Your first 'interview' will be via HireVue (HV), an AI-powered one-sided video/audio recording, where you'll be asked several questions (in my case, 5, and two written), given ~60 seconds to prepare to answer each question, then record within the time limit. For the written questions, there was no time limit given; however, one was to compose a reply to a guest. Presumably, the higher quality and quicker, the better. Personally, I found this process extremely awkward and unnatural, as there was no one/nothing to focus on (other than your own video feed), a timer counting down on your screen, and no discussion, clarification, or general back-and-forth you'd have with a human. If successful, the second interview is with the hiring manager (most likely in person), where you'll be asked a series of behavioural-based questions; be prepared with STAR format answers. Assuming you pass both interviews, you'll receive an offer to review. The timeline for all this can vary widely based on their needs and next training class; however, from the time the posting closes until a job offer is likely to be 2-4+ weeks. The start date could be an additional 2-4 weeks away.

      Questions d'entretien [13]

      Question 1

      (HV): Please introduce yourself and share something about you, that we won’t find on your resume.
      Répondre à cette question

      Question 2

      (HV): Why did you apply for this role; why WestJet?
      Répondre à cette question

      Question 3

      (HV): Are you okay with working remotely?
      Répondre à cette question

      Question 4

      (HV): Are you okay with the hours for this role?
      Répondre à cette question

      Question 5

      (HV): Placeholder: it went by so quickly, I can't currently remember, but will come back and edit this (if possible), if/when I do.
      Répondre à cette question

      Question 6

      (HV - written): Write a response to a guest for the scenario given.
      1 réponse

      Question 7

      (HW - written): List any additional languages you are fluent in other than English.
      Répondre à cette question

      Question 8

      Tell me about a time you had a conflict with a co-worker.
      Répondre à cette question

      Question 9

      Tell me about a time you received negative feedback/constructive criticism from leadership.
      Répondre à cette question

      Question 10

      Where do you see yourself in 5 (or 10) years?
      Répondre à cette question

      Question 11

      Why did you leave your last job?
      Répondre à cette question

      Question 12

      What was a situation you had with a customer where you knew you did not serve them correctly? How did you correct their experience to retain their loyalty?
      Répondre à cette question

      Question 13

      Why should we hire you for this role over other candidates?
      Répondre à cette question

      Entretien pour Sales and Service Agent

      12 sept. 2024
      Employé (anonyme)
      Calgary, AB
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez WestJet (Calgary, AB)

      Entretien

      Back in 2022, my interview experience was online. It was pretty straightforward almost like a job offer discussion already, so I was really confident at that time. The interviewer was not intimidating and that makes it much bearable for someone like me who is re-entering the workforce and doing a job interview for quite a long time now.

      Questions d'entretien [1]

      Question 1

      Give one instance where you have to deal with a difficult customer and how did you handled it
      Répondre à cette question