J'ai postulé en personne. Le processus a pris 5 semaines. J'ai passé un entretien chez Wells Fargo (Silverton, OR)
Entretien
This process started with meeting the service manager (my eventual supervisor) as a follow-up to my application. It then moved to a formal interview face to face again with the service manager. She asked me fairly generic questions for a customer service position. The interview portion took about an hour. After that, I waited for about a month to receive an offer for the position. It was an overall pleasant experience.
Questions d'entretien [1]
Question 1
How did you deal with an unsatisfied customer in the past?
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo
Entretien
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Questions d'entretien [1]
Question 1
How comfortable I would be teaching customers our new apps.
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hallandale Beach, FL)
Entretien
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Questions d'entretien [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hillsboro, OR)
Entretien
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Questions d'entretien [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it