Can’t speak to what it’s like to work there. Seems like a young, fun and friendly company. Everyone I met at the on-site was great, and the office was cool. The interview process/contact with HR, however, was a nightmare. Applied via their online application. About a month later, got an email from a recruiter to schedule a phone interview. The recruiter was very friendly on the phone, but extremely unknowledgeable about her company. When it came time to ask questions, I asked a very basic one about what the CS training entailed (anyone interested in software CS knows how important the training is so this is a big one…) and she had no idea. Seems she could only speak to what a fun office it was, how great the benefits were, etc. At the end of the call I was asked to come in days later for an on-site. I’m not sure if she wasn’t at the office the day of my onsite, was busy, or what, but I signed in and was greeted about 30 minutes late by a random employee to give me a tour. Had two sets of in-person interviews, each with two CS managers. They were all awesome—motivated, smart and very friendly. Remember to keep in mind the feedback you get from the roleplay in the first because you’ll need to implement it in the second. I felt both interviews went extremely well but then I was led out by the second pair of managers with no mention of next steps. I’d read in other Glassdoor reviews that if they really like you, HR will offer it to you on the spot, so I was obviously second-guessing my performance since there was no mention of me even meeting with the recruiter. Wrote thank you emails to all four and followed up that night. No responses. Next week, I checked in with recruiter again. Nothing. Repeat. At this point I’m googling how many times you can follow up before realizing you’d been, rudely, rejected. After three weeks of absolutely ZERO contact from the company, I gave up. Soon after (about a month after the interview for those following along) I received a generic email that was not even addressed to me. It began “Hello! Hope all is well.” and referenced my great performance in a “mock call” that I never completed. I also noticed that it was bcc’d to me. Couldn’t make this up if I tried—I took a picture because I was so shocked that she didn’t even have the decency to individually send her copy and pasted email. Guess that’s why my name was nowhere in the message. Does it actually take that long to type an email? Anyway, it instructed me to schedule a call so I could hear some good news. Two hours later she called (again referencing the non-existent mock call I allegedly did GREAT in...) extending me the offer and asking if I wanted to accept, without outlining the benefits. I asked her to outline those. She barely did. I was also told I’d be able to pick my start date (within reason) in the initial call, but here I was told it’d been chosen for me. Then I was told I had three hours to accept so she could inform the other three candidates and have us all start the same day. THREE HOURS to accept the offer, after I hadn’t heard a peep from them for 3+ weeks. If this is how they treat a candidate they want I can’t even imagine a rejection from them. I said I would need more than three hours (also because at this point I was employed, would need to give notice, etc.) to make this decision. I was offered until the next morning as if this was a huge imposition for me to ask. I was also told the offer letter would be sent after I accepted. Not sure if they totally understand how that works… I write this primarily as a caution to recent graduates to warn them this is NOT normal behavior. They’re clearly just looking for bodies here and have no respect for candidates. I’m so grateful I was employed during this ordeal so I didn’t feel the desperation and urgency they clearly count on to get candidates to accept. It’s extremely disrespectful as well as annoying. I hope HR gets their act together because I did genuinely enjoy everyone else I met with and thought the company was doing great things. If you want to accept, accept because you genuinely are interested in the position and company, not because an unprofessional recruiter gives you a couple of hours to do so.

Phone screen then brought in for 3 rounds of interviews. All the interviews take place with either a regional manager or director of the department. Questions are behavioral and situational. Essentially they are trying to get a feel for your ability to handle a high-touch technical support/account management role.

I first applied to WeddingWire for a sales position on a Friday. I was contacted by email on Monday for a phone interview scheduled for Tuesday. During the phone interview, it was assessed that I was more interested in a customer success role, which had just opened up. During that phone interview I was asked standard questions about my job experience, customer service and sales. An in-person interview was scheduled for that coming Friday. I arrived Friday morning and proceeded to have 3 interviews with 2 people at a time in the Customer Success division. Everyone was extremely friendly and interested in what I had to say. They all asked about my experience and each group pinpointed different elements on my resume that were relevant to customer service. I was contacted later that day saying they had an offer for me.