Advertised role on their website and also the store instagram page. Invited to write a cover letter email explaining why you'd like to work for Waterstones. Interviewed by an area recruiter and store manager. Answered about 10 questions and encouraged to expand and show previous experience of things like conflict resolution and initiative and general knowledge on bestselling books

Interview was relaxed and quite casual. They asked about my customer service experience and how I would deal with certain situations. They asked a lot about books/reading and what I read as well.