Asked to use the STAR method to describe each of these areas: Judgment: Make Informed Judgments Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Looks beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrates knowledge and expertise in making fact-based recommendations and decisions. Customer/Member Centered: Ensure Customer Member Centered Performance Analyzes data and information, and develops plans to exceed Customer/Member expectations. Sponsors initiatives and practices that provide Customer/Members with desired products, services, and experiences and that grow the business. Ensures Customer/Members receive the level of service that builds their trust and confidence. Removes barriers to delivering Customer/Member value, service, and support. Execution and Results: Ensure Execution and Achieve Results Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals. Ensures others are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Monitors progress of others and redirects efforts when goals change or results are not met. Planning and Improvement: Ensure Planning and Improvement Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives. Identifies and plans for improvement in performance using key business metrics. Influence and Communicate: Build and Influence Team Develops and communicates logical, convincing reasons, including lessons learned, to build support for one’s viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate. Recognizes and rewards team accomplishments, celebrating team and organizational success. Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways. Promotes the exchange of diverse experiences and ideas within own organization. Talent: Manage and Leverage Talent Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength. Manages roles, assignments, and developmental opportunities to maximize organizational performance. Ensures people processes (for example: selection, development, performance evaluation) lead to effective Associate performance and desired results throughout own organization. Monitors Associate performance and provides constructive feedback that is specific, honest, accurate, and timely. Provides learning opportunities, guidance, and support in the development of Associates. Ethics and Compliance: Ensure Ethics and Compliance Actively communicates, trains and guides Associates on compliance with policies and procedures. Maintains an environment that promotes and reinforces the highest standards of integrity and ethics. Anticipates potential issues and takes action to enhance compliance. Adaptability: Adapt and Learn Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.