I submitted an application online, and was called to set up a phone interview about a week later. After the phone interview, I went to the call center to take a personality test and a skills test (tested multitasking, data entry while listening to someone speak). Because the training class didn't start for almost three months after my phone interview, I took the two tests about two months after my phone interview. After taking the test, I was informed that about 50% of applicants pass both tests. I was then scheduled for a more in-depth phone interview, which took place a few days later. The recruiter I spoke with was very friendly and easy to talk to, however towards the end of the interview, she informed me that the company may not continue with the hiring because I worked for a retail store selling Verizon products. A week later, she called to let me know that they wouldn't continue with the interview process due to my current employment, but she strongly encouraged me to apply again if I ever left my current position.