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      UnitedHealth Group

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      Recherches associées: Avis sur UnitedHealth Group | Offres d’emploi chez UnitedHealth Group | Salaires chez UnitedHealth Group | Avantages sociaux chez UnitedHealth Group
      Entretiens chez UnitedHealth GroupEntretiens d’embauche pour Customer Service Representative chez UnitedHealth GroupEntretien chez UnitedHealth Group


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      Entretien pour Customer Service Representative

      14 janv. 2013
      Employé (anonyme)
      Westerville, OH
      Offre acceptée
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez UnitedHealth Group (Westerville, OH) en juin 2012

      Entretien

      The interview consisted of being called in to do an assessment, which was very easy. You take simulated phone calls, do a personality test, and answer general questions about where you have worked (including phone numbers, addresses - you are required to redo the application at the site you come into interview at). From there, you meet with the tester who did your assessment, and they will tell you if you passed or not. Then an interview is scheduled. On the day of the interview, you'll wait in the lobby - and then they'll come out of a secured door to get you. I was interviewed by the tester, who was an HR representative, and then a manager from another location who had flown in specifically for the interviews they were doing since they were hiring an entirely new class of people at our location. After both interviews, you are free to go. I received a call, a few weeks later, from someone in United's HR department out of state, in Texas, I believe. I played phone tag with her all day, and finally got a hold of her. She told me that I had the position but that I was wait listed for the class. I could be on "stand-by" if I wanted to be, which meant that if they called me to replace someone in the class, I would have to go the day they called. I explained I wouldn't be able to do that because (a) I needed to give my current employer at least 2 weeks notice, and (b) it would be unprofessional to leave them without any notice. The person I spoke with understood completely, and put me down to be listed in the next class they were doing (in the fall, this job was offered in the summer). Fall came, and I emailed the original HR person because I had not heard anything about the 2nd class from anyone. The HR person responded and told me the 2nd class had been cancelled, they were no longer going to be offering it.

      Questions d'entretien [1]

      Question 1

      Most of the questions with the 1st person I interviewed with were behavioral based customer service questions. There were behavioral & specific situation questions asked with the second person I interviewed with.
      Répondre à cette question

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez UnitedHealth Group

      Entretien pour Customer Service Representative

      27 janv. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez UnitedHealth Group

      Entretien

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Questions d'entretien [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Répondre à cette question

      Entretien pour Customer Service Representative

      16 déc. 2025
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez UnitedHealth Group

      Entretien

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Questions d'entretien [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Répondre à cette question

      Entretien pour Customer Service Representative

      5 nov. 2025
      Candidat à l'entretien anonyme
      Port St Lucie, FL
      Offre refusée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez UnitedHealth Group (Port St Lucie, FL) en nov. 2025

      Entretien

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Questions d'entretien [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Répondre à cette question
      1

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