1 - Apply for the job 2 - Take online assessment 3 - Invited to take onsite assessment 4 - Schedule onsite assessment 5 - Took onsite assessment 4 parts, simulated phone calls, (a) phone rings then you click the phone icon to pick up the call, (b) caller states information, (c) make sure you enter the phone # first and then remember name to enter on the search criteria screen, (d) you then choose the best answer to respond to the callers needs - you are given 3 choices, (e) one part requires you to send an email about a credit increase, one part requires you to take a payment over the phone, one part requires you to sell a package - air, hotel, rental car, etc., (f) make sure to choose carefully. It is tricky but doable. You have 30 minutes to get through the 4 calls. TRICK - Once you know how you will respond to the caller click it and then hit submit. The statement you chose is read back to you but you do not have to LISTEN to your response because you just read it. You are asked a set of TRUE/FALSE behavioral questions. 6 - If you pass the test they will ask you to come back immediately - 30 minutes later - for an interview. 7 - The test administrator does the initial interview which is informal. Took 15 minutes or so. 8 - If you do well there they ask if you can do another interview with the manager which is somewhat formal. Took about another 15 minutes. 9 - Received Phone Call - Offered conditional employment pending background check 10 - Received Email of conditional offer 11 - Received email to schedule drug test 12 - Drug test must be completed in 2 business days from date of email From onsite test to job offer, the entire process took 2 days, The onsite test and interviews were done in 1 day the offer was made the next day.