Assessment- case study- identify issues complained of, identify what further infromation you need to confirm nature of complaint Interveiw: 6 questions: 1. Example of when you analysed information and wrote a report - and tecnhiques you used 2. Describe a time when you brought 2 people together (mediation) 3. Describe a time when you had to take on a change in work - how did you respond... 4. Desctibe a time when you implemented a system and the outcome