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      Entretiens chez UKGEntretiens d’embauche pour Customer Success Specialist chez UKGEntretien chez UKG


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      Entretien pour Customer Success Specialist

      26 juin 2016
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez UKG

      Entretien

      This was probably the only time I have a had a bad experience with a recruiter. She initially emailed me, stated that she was impressed with my background, gave me the salary range and asked if I would would like to have a phone interview, which I agreed to. When the day came, she didn't call. I emailed her 20 minutes after the scheduled time and she responded that she had tried to call several times and got no answer; I explained that I was next to my phone beginning with 15 min before the scheduled interview and did not have any missed calls. She went on to say that she had another meeting and could call later, which I agreed to. When she called, she apologized and said she just realized she had been calling a different person with the same first name but a different last name from their system. Well, she told me the last name, it was my maiden name so it would still have been the same phone number. Then she said "Oh it was the same name but with one letter off so it was a different person, different number". My maiden name is very unusual so this was unrealistic. Additionally, I gave her my phone number when we initially set up the interview. We start our "interview" and the first thing she tells me is that she thinks I would be bored with the position and thinks I wouldn't be satisfied with the salary. I am shocked. So I kindly ask her to please explain the job duties so I can make that decision for myself and that I knew the salary before agreeing to the interview. The entire conversation, she kept trying to dissuade me from pursuing the job, basically talking it down. From my experience with recruiters, they always talk the job/company up so this was weird. We went through all the questions, I was well prepared (thanks to Glassdoor) and the last thing she asked me is if I was sure I was interested in the position (again, mentioning that I would be bored). It's only been a few days but needless to say, I don't feel she will be referring me to the hiring manager. I got a strong feeling that she was trying to eliminate me from the running to maybe get someone else in? Who knows. I still think Ultimate Software is a great company; I just hope never to have to speak with this one specific recruiter ever again.

      Questions d'entretien [1]

      Question 1

      What do you know about the company? What do you know about the position? Why do you want to work here? Tell me about a time you went above and beyond your job duty?
      1 réponse
      39

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Specialist chez UKG

      Entretien pour Customer Success Specialist I

      14 nov. 2023
      Employé (anonyme)
      Santa Ana, CA
      Offre acceptée
      Expérience négative
      Entretien difficile

      Candidature

      J'ai passé un entretien chez UKG (Santa Ana, CA)

      Entretien

      The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.

      Questions d'entretien [1]

      Question 1

      What are some missed opportunities in your previous company.
      Répondre à cette question
      1

      Entretien pour Customer Success Specialist

      31 juil. 2020
      Employé (anonyme)
      Atlanta, GA
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez UKG (Atlanta, GA) en juil. 2020

      Entretien

      Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.

      Questions d'entretien [1]

      Question 1

      Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
      Répondre à cette question
      6

      Entretien pour Customer Success Specialist

      9 juil. 2020
      Employé (anonyme)
      Weston, FL
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 1 semaine. J'ai passé un entretien chez UKG (Weston, FL) en juil. 2020

      Entretien

      The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!

      Questions d'entretien [2]

      Question 1

      Explain my background.
      Répondre à cette question

      Question 2

      Why would I be a great UltiPeep?
      Répondre à cette question
      2

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