J'ai postulé en ligne. J'ai passé un entretien chez UKG (Santa Ana, CA) en avr. 2015
Entretien
I had a phone interview with a very knowledgeable Talent Acquisition Specialist for the initial screening, (who by the way set the tone for my introduction into this Ulti-family). I was then invited to interview in person and that included meeting with the Services Mentor & Training Specialist and 2 other members of the Services Training team. They asked challenging questions and I was sure to engage and ask questions that I had after doing some basic research. I then took a basic test aptitude test. I was asked if I could do my 2nd interview that same day and of course I agreed. I met with 2 Managers from Customer Success and Rapid Response. I received an in depth understanding of their expectations. I was asked if I could meet with 2 managers from Payment Services on the following Monday. I meet with these delightful managers and it was a match. The whole process was professional, informative, and I have respect for the on boarding process. I am now in the Rising Stars program which is an intense 14 week training program. I am learning so much and I have an amazing supportive team, it's truly life changing! As a new hire, I feel that Ultimate Software ensures they are hiring the best candidates for their unique culture here.
Questions d'entretien [1]
Question 1
Please describe an experience where you have gone above and beyond for a customer.
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Questions d'entretien [1]
Question 1
What are some missed opportunities in your previous company.
J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez UKG (Atlanta, GA) en juil. 2020
Entretien
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Questions d'entretien [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
J'ai postulé via un recruteur. Le processus a pris 1 semaine. J'ai passé un entretien chez UKG (Weston, FL) en juil. 2020
Entretien
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!
