Was brought in for an interview first with HR, then with the support manager. Pretty easy interview and both people were easy to talk to. I was given a short exam to test my knowledge technical aptitude. It wasn't difficult for someone like me who has little background in tech support.

The interview lasted about an hour and a half. Went through application questions with HR manager, then took a "test" on terminology and technology that the company offers. After that, a different manager came in and talked more about the company and asked me more questions.