Long, tedious unnecessary interview process. Applied December 12 and received a call about a week and a half later to schedule a phone interview. Phone interview consisted of going over general duties of the job and then asking basic questions. Passed that and had to come in to take a 3.5 hr assessment in their office, which consisted of data entry (how accurate you type information into the computer), listening to customers on the phone and reciting what information was exchanged, easy sections for math, reading, literacy, and reading a map. Test itself was easy, however, you were given very little time. None of us managed to finish the auto property/comprehension section on time. Anyway, passed that and received a call within the same day to schedule an in person interview next week. Sat down and interviewed with two department managers and first thing we did was go through my resume. Asked me what I liked and disliked about each job I had. I was then basically asked a question or two from each page from a packet. Interviewer said she wanted me to recite specific experiences for each question. It was very repetitive. Total of maybe 20-25 questions. Lasted about 40 mins. Received a letter in the mail a week later saying I didn't get the job.

The process is a bit tedious. I did three interviews. The first interview is a phone interview, second and third are zoom interviews with some higher ups, The phone interview was fairly short. The zoom interviews were about 20 minutes, not too long. They ask you a lot of situational questions, so be prepared for that. The third interview is a bit of a replica of the second interview, except with different people. The second interview will contain very similar questions to the first interview's questions.