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      Entretiens chez TravelersEntretiens d’embauche pour Customer Service Representative chez TravelersEntretien chez Travelers


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      Entretien pour Customer Service Representative

      21 août 2012
      Employé (anonyme)
      Knoxville, TN
      Offre acceptée
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Travelers (Knoxville, TN) en juil. 2012

      Entretien

      Hiring process was drawn out over at least a month. I applied online and a few days later recieved an email saying I'd been selected to continue on in the application process. Filled out a more in depth application that also contained questions that dealt with hypothetical situations one might be in while answering phone calls in customer service department for an insurance company. A few days later, in an email, I was asked to continue on in the hiring process. The next phase was an online personality test consisting with over one hundred questions, simple math questions & call center scenarios presented with questions on which is best way to answer customer's question, etc. Several days later I got an email stating that I should move on to the next stage-- an online call center simulation. The call center simulation I did at home on my computer. I had 45 minutes to "answer" phone calls and select the best responses to the customer's questions given the infotnation that was provided for me. Several days later I recieved a phone call from Travelers saying they'd like to bring me in to meet with the director of operations and hiring manager. A few days later I go in for my interview. I meet with two people (director & hiring manager) at the same time, one asking me questions while the other jotted down my answers. That interview lasted about an hour and consisted with typical interview questions. They made me feel comfortable and got me to relax the best I could. They both stepped out of room for 5 minutes, came back in, asked some more questions then told me they'd like me to meet with someone from HR. I interviewed with one person from HR for another hour. I was much more relaxed, and most of the questions I was asked were the same, or at least very similar. Talked about benefits and salary. I left with a mixed feeling since I'd never worked in a call center before conducting customer service-- I've only worked face to face customer service in the food service industry. But my interview with HR, I felt, went really well. Five days later I received a call from a recruiter who offered me the job, pending a drug test and background check. I accepted the offer, and start the new job in a month!

      Questions d'entretien [1]

      Question 1

      Describe a time you worked with a team and things didn't go as planned. How did you handle the situation? Describe a time when you were overwhelmed with your workload, and how you handled it. Talk about a time you turned an idea into an accomplishment. Describe a time when you had to make a difficult decision.
      Répondre à cette question
      11

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Travelers

      Entretien pour Customer Service Representative

      4 févr. 2026
      Candidat à l'entretien anonyme
      Hartford, CT
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Travelers (Hartford, CT)

      Entretien

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Questions d'entretien [1]

      Question 1

      What my favorite part about my last job was
      Répondre à cette question
      avatar
      Réponse de Travelers
      3mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Entretien pour Customer Service Representative

      27 juin 2025
      Candidat à l'entretien anonyme
      Houston, TX
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Travelers (Houston, TX)

      Entretien

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Questions d'entretien [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      15 janv. 2025
      Candidat à l'entretien anonyme
      Knoxville, TN
      Aucune offre
      Expérience neutre
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez Travelers (Knoxville, TN) en janv. 2025

      Entretien

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Questions d'entretien [5]

      Question 1

      What do you know about Travelers Insurance ?
      Répondre à cette question

      Question 2

      Why do you want to work for Travelers?
      Répondre à cette question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Répondre à cette question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Répondre à cette question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Répondre à cette question
      3

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