Online application - online situational judgement tests - assessment centre to test literacy, numeracy, ability to use tube map, ability to check validity of tickets and also a handwriting test - assessment centre which includes role play exercise involving a customer service scenario and finally a competency based interview.

There were two stages: First a written and data interpretation test. If you were successful in this, you had a role play and a situational behaviour type of interview. The role play involved you, the assessor and a customer. The role play is based on a real life situation probably you’ll face during work in a daily basis.