It was easy. I applied online and was asked to fill out a formal application before having an onsite interview scheduled. The interviewer had a very long list of very generic customer service scenarios. There was lots of overlap but since it is so exhaustive they allow you to repeat your answers as they are required to ask every single question. I heard back within several days and had to submit to a background check and drug test.

I applied during holiday season and got an email 2 weeks later and interview with the hiring manager. Went in for the interview and got a phone call a week and a half later for a second round interview.