The interview process determines your level of customer service experience. You are asked questions regarding how you handled a difficult customer, and scenarios are asked as well. They want to know that you can exercise common sense and use good judgment in all situations. Another question asked would be something along the lines of: Tell me about a time when you went above and beyond for a customer. Questions regarding your ability to sell products may be included as well. After the interview, you are phoned by a district manager for a second interview. Then you are drug tested, and there is ongoing product education.

received an interview with the store manager for a brief interview. I was then told I would move further for a second interview. My second interview was with the district manager a few days later