This was for the call center in Kennesaw Ga. The questions they ask based on situations. To begin I was first interviewed by 2 HR professionals. They asked their questions using a TASK or STAR approach. So take your time and really answer the questions with the most detail and literally tell them a story (Don't forget your eye contact!) I have a very bubbly personality and I honestly WANTED to work there. The more you are engaged with the interviewers, the better your chances are. After the interview I shook hands and they asked me to wait out in the lobby. Next I was interviewed by another HR professional and she detailed what I would be doing and if I was okay with structure (coming from Walgreens it was refreshing I love the face to face, but it wasn't paying the bills lol). Then she asked for availability, etc. Again I shook hands with her and waited in the lobby again. I was interviewed yet AGAIN by a third HR professional and was formally offered the position. I asked a couple more questions about the company and she ushered me in to fill out paperwork and get my drug test forms and the Background clearance forms.

easy, straight forward. over the phone interview and offered position same day. asked questions about availability and office space to put equipment. asked about general customer service scenario questions. asked about dealing with difficult customers.