The process began with a phone call pitched as a “casual chat” but it was clear preparation was needed. I treated it seriously, which turned out to be the right call. Then followed a formal panel interview (via Teams) was polite, with questions around empathy, service standards, and industry knowledge. I was interrupted once during my opening, which I had tailored carefully to the job description. I adjusted and kept going, but it disrupted the flow. The number of behavioral questions asked was unexpectedly high, especially considering there was also a second stage involving a mock call, written assessment, and another interview. In hindsight, this wasn’t just a webchat or basic service role. The job description included compliance duties, exception reporting, user testing, and meeting RG146 regulatory standards. The expectations were clearly higher than initially framed. Despite all of this, no one replied to my follow-up. Weeks have passed with complete silence. If you promote values like member-first service, accountability, and professionalism, those should extend to candidates too. Ghosting after a multi-stage process doesn’t reflect well on the culture behind the brand.