5 minute ice breaker - Had to choose a song that you represented you the best and explain why using examples of your life. Group exercise, putting a list in priority order - Looking for how you work in a team, what you bring to the team. So don't be quiet and not be overpowering. Maths exam - Take a calculator with you and learn your percentages if you can't remember how to do them. Call listening - Talk to the person about the job and concentrate on what their doing. 1-1 interview if you passed the bench mark for the maths exam and group exercise.

Had a virtual interview, heard back at the end of the following week. No questions asked about tourism, all scenarios based off previous customer service experience. I think they asked 5 questions in total. I’d prepared answers to typical questions such as “why do you want this job?” Or “what are your strengths?” But these weren’t asked, I felt like I couldn’t really let my skills shine so I tried my best to incorporate my skills into the questions asked and I got the job. Easy interview if you have customer service experience.