I had a initial interview where I was asked to describe my self. I also had several role plays/mock calls where the customer wants to buy purchase some items online so I offered my help. Then I received honent feedbacks about my performance after the phone call.

The interview process was smooth and straightforward. The recruiters were approachable and explained each step clearly. It included an initial screening, assessment, and final interview. The questions were mostly about customer service, communication skills, and work experience. Overall, the process was professional and beginner-friendly.