complete the application process online, the got a phone interview and was asked several questions about tehnical things and customer service and at the end i was invited for a face to face interview within 1 week and i was offered the job the same day

In the initial interview they will be assessing you and what you know regarding the position. After initial, you would be asked to perform a mock call where they will see how you will handle the call and your vocabulary. Lastly, in the final interview you will be asked some personal question.