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      Recherches associées: Avis sur SupportYourApp | Offres d’emploi chez SupportYourApp | Salaires chez SupportYourApp | Avantages sociaux chez SupportYourApp
      Entretiens chez SupportYourAppEntretiens d’embauche pour Customer Support Agent chez SupportYourAppEntretien chez SupportYourApp


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      Entretien pour Customer Support Agent

      8 déc. 2023
      Candidat à l'entretien anonyme
      Quito
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez SupportYourApp (Quito) en oct. 2023

      Entretien

      1. Video interview just like everyone else did. - It’s pretty easy as there's no need to rush yourself, and the questions are straightforward to respond to. - I applied for the same job twice. After I submitted my videos, they suddenly informed me that there were no job openings (They should have notified me earlier that they got somebody in the recruitment process) - The second time I applied for the same job, what I first heard from them was that they did not want me because my desired salary range was above the amount of money they could offer me. I could move forward after I made them believe that I would even accept a lower salary. 2. Remote interviews with people from HR - Basic questions like I had to describe in the video interview. - They wanted to make sure I could accept a flexible work schedule. - They described how tremendous their CEO is and their office in Ukraine. 3. Additional interview with HR plus Alpa. The interview was conducted just like the second interview. Nothing unique. - Unfortunately, I could get no updates after the interview, although the HR person asked me to wait several days. Anyway, I waited several days and got no news, so I emailed them to ask for the result. No reply. I put everyone’s email to see who will reply. No reply (and all of them have read). There is not even a word such as good luck, etc. All of this took three weeks, and I wasted three weeks of my life.

      Questions d'entretien [1]

      Question 1

      What is exceptional customer care?
      Répondre à cette question
      3

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Agent chez SupportYourApp

      Entretien pour Customer Support Agent

      2 janv. 2026
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez SupportYourApp

      Entretien

      The interviewing process run smothly and everyone was nice and kind. I completed a video interview and then 2 interviews with SUP employees. Then I got a job offer and I accepted it

      Questions d'entretien [1]

      Question 1

      Como lidias bajo situaciones de stress?
      Répondre à cette question
      1

      Entretien pour Customer Support Agent

      18 févr. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez SupportYourApp en déc. 2025

      Entretien

      I made a weird and unprofessional interview with ai robot It asked 22 questions and the interview was about 40 minutes After that I waited for any feedback but I got nothing but rejection email without any clarification I emailed the hr many times to get any specific feedback for the reason behind the rejection but all went in vain I am so disappointed from the unprofessional vague process I think they use our interviews to train their ai model That's so frustrating I am 100% sure that no humans had reviewed the interview after You only train their ai robot and you won't find any professional attitude

      Questions d'entretien [1]

      Question 1

      * Introduce yourself, your practical experience, your hobbies... * Do you have future plans, any trips/ vacations/ relocations? * You want a full-time or part-time role? Do you have any other jobs/ commitments? * When will you be able to join our company if you got accepted? * Talk more about your experience, what type of issues did you handle? * Can you give an example of a challenging customer or technical problem you successfully solved or troubleshooted, and what steps did you take to resolve it? * Have you used CRMs like Zendesk before? And what are the tasks you did using them? * What do you think is the key to providing a good customer experience? * Do you have any direct experience working in the hospitality industry like hotels? If yes, share more about that. * Are you comfortable with handling phone calls as part of your job? * What critical feedback do you receive most often? Can you tell more about your most positive and most negative managerial experience with examples? * What were the reasons you left the companies you worked for? * What factors are most important for you in any company to stay committed and motivated? * Did you apply for any other company or have any other pending offers? * If you received two offers from 2 different companies, what is going to be the deal breaker for you? * What do you know about "SupportYourApp" and why do you want to join us? * What is your expected gross salary in USD? * What is your country of citizenship and where do you reside right now? * What are the type of residency documents do you have in your country and what are the expiry dates?
      Répondre à cette question
      4

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