J'ai postulé en ligne. Le processus a pris 6 jours. J'ai passé un entretien chez Support.com (Havelock, NC) en nov. 2017
Entretien
I filled out application online and within one day I got an email to do online assessment that consisted of 5 questions. After that I was selected to continue with a phone interview with a hiring manager which lasted about 1.5 hrs. I was asked 7 standard IT questions, and had to go into depth with my answers. Then I was asked about the question on the test, and the interviewer had me go into depth even more about the answer I submitted there. It wasn't hard but it wasn't easy for me either. I know some folks only had a few tech question but my interviewer asked me about 20. I was hired on the spot after satisfactorily answering everything for the most part correct.
Questions d'entretien [1]
Question 1
Why was the Sasser Virus and Blaster Virus so unique for its time?
How would you simply explain defragging a HDD.
Where is the IP stack in the OSI model?
What is the first thing you do before starting malware removal.
Whats the difference between WEP and WPA
What is a rootkit
What does the "root" in rootkit mean.
what are the advantages of NTFS over FAT32
what drove companies to make NTFS
How do you find the IP address of a router
How do you explain to the customer where to find it
What Network Services software are used to communicate with other machines on a network.
This is not all there were more some a little more difficult
There was a quiz and then a phone call interview. They both are fairly easy. Nothing too complicated was asked. It is questions about you, customer service, Windows (basic) and networking (basic). Then if selected they do the usual offer and background check process.
Questions d'entretien [1]
Question 1
Q: Tell us about a time when you delivered excellent customer service.
J'ai postulé en ligne. J'ai passé un entretien chez Support.com (Sunnyvale, CA) en oct. 2018
Entretien
Technical interview process with friendly recruiters. Company was very fair with the questions pertaining to their position. Received periodic updates on my employment and onboarding status. Expanding on questions very accepted.
Questions d'entretien [1]
Question 1
Various questions regarding technology and troubleshooting
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Support.com (Orlando, FL) en juin 2018
Entretien
Negative experience. Human resources took over a month to look over my application and pre-hire exam. I do not recommend this job to anybody. Human resources can't even be contacted by phone. It always goes to voice mail.
Questions d'entretien [1]
Question 1
Are you available to work on Weekends and Holidays?
