Applied online. Set up a phone interview time. Received an email asking for me to screenshot speedtest.net and take a snapshot on my computer using the program Speccy to prove that my computer meets their requirements. They called on time. The interview last 30 minutes. My interviewer was very nice, we laughed and cracked jokes. I was asked customer service questions mixed with tech questions. I haven't heard back because I just interviewed today.

Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.