I applied online did the test and passed then they let me schedule a phone interview. The phone interview was pretty simple they have me talk about my tech specs and also do some questions and do role play with customers. Overall pretty simple. Finally he told me HR would contact me, which they did the same day with an offer to start the training but I could not start the day they wanted me to because I have a tripe planned which I already told the first guy that interviewed me. HR told me they would keep in contact with me when another training starts.

Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.