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      Entretiens chez SumUpEntretiens d’embauche pour Junior Customer Success Manager chez SumUpEntretien chez SumUp


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      Entretien pour Junior Customer Success Manager

      5 févr. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative

      Autres retours d’entretien d’embauche pour un poste comme Junior Customer Success Manager chez SumUp

      Entretien pour Junior Customer Success Manager

      17 nov. 2024
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez SumUp

      Entretien facile

      Candidature

      J'ai passé un entretien chez SumUp

      Entretien

      1. CV Screening 2. Interview with the Talent team The person from the talent team was friendly and we had a great chat about the role and my previous experience and what I can bring to the table. Everything went well with the outline of next steps, however, was rejected and they sent a generic mail. Never got the reason to why I was rejected even after sending a mail asking for it. Heard multiple negative comments on their interview process and realized it stands true

      Questions d'entretien [1]

      Question 1

      Why SumUp? Why Customer Success?
      Répondre à cette question

      Entretien

      Overall, I had a mixed experience during the interview process at SumUp. There were three interviews in total, and here's a breakdown of each stage: Interview with the Recruiter This was a positive experience. The recruiter was genuinely interested in my background, skills, and motivation for the role. It felt like a natural conversation where we discussed my career journey and how I could contribute to the company. There were no technical questions at this stage, just an open and friendly discussion to see if I would be a good fit for the role. Interview with the Hiring Manager (Sergi) The second interview, with Sergi, was very positive. He made me feel comfortable right from the start, and the conversation flowed easily. He asked insightful questions about my previous experiences, examples of difficult situation with a customer situations, and my biggest achievements. It was clear to me that Sergi is a great manager who values clear communication and has a collaborative approach to leadership. I really appreciated his professionalism and approachability during this stage. Interview with Leaders Unfortunately, this was a disappointing experience. From the moment the interview started, it felt like the interviewers had no interest in my profile. The questions seemed focused on negative aspects of my experience, and there was a noticeable lack of engagement. The interviewers kept asking questions with a negative spin, and their responses to my answers were often met with confused or skeptical expressions. It felt like they were trying to turn my responses into something negative, which made the conversation uncomfortable and left me feeling disheartened. I felt as though they had already made up their minds before the interview even began, and it was hard to recover from that atmosphere. Overall Impression: While the first two stages of the interview process were smooth and professional, the final interview left me feeling disappointed. It's important to me that interviews are a two-way street, where both parties are genuinely interested in understanding each other. Unfortunately, the final stage felt more like an interrogation than a conversation. Despite the positive interactions earlier, this last stage significantly impacted my overall impression of the process.

      Questions d'entretien [3]

      Question 1

      Tell me about a time you had you deal with a difficult customer.
      Répondre à cette question

      Question 2

      Tell me about your biggest achievement.
      Répondre à cette question

      Question 3

      How would your friends or colleague discribe you in three words?
      Répondre à cette question

      Entretien pour Junior Customer Success Manager

      28 mars 2024
      Candidat à l'entretien anonyme
      Londres, Angleterre
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      Le processus a pris 1 semaine. J'ai passé un entretien chez SumUp (Londres, Angleterre) en mars 2024

      Entretien

      The interview process was initially planned to consist of 5 steps, but I was informed by the talent acquisition team that it would be condensed to 3 steps. The first stage went smoothly; the conversation flowed well, and I felt positive about it. However, the next stage, which was supposed to involve two interviewers, encountered a setback as one of them, the initial hiring manager, couldn't attend. The remaining interviewer, a senior member, conducted the interview poorly. They launched into questioning without providing an introduction to the role, and their approach felt aggressive. The questions asked were unrealistic and seemed aimed at catching me off guard, such as 'how would you handle 5000 tickets?' Despite providing a logical response, I was then questioned about an unrelated scenario involving exceptional customer service. Overall, the experience felt confrontational and left me feeling disappointed. Given this experience, I would not recommend the interview process. It was a stark contrast from the positive impression I had after the first stage.

      Questions d'entretien [1]

      Question 1

      From your previous role what skills would you improve on
      1 réponse
      2