Rather detailed interview process, shadowed a current employee virtually, then two interviews back-to-back I hadn't used the company's product and didn't do super well in the test questions given as part of the application process. I don' think they loved me from the beginning so not sure why they interviewed me. I have a ton of customer service experience but didn't get the job. The employee I shadowed also mentioned they don't get regular raises, just cost of living raises, which is crazy to me.