There was 30-minute phone interview and then an in-office interview where you shadow a current employee for 30 minutes then speak with 1-2 managers for 30 minutes. They ask you the average interview questions. You listen to a pre-recorded call and suggest improvements. Lastly, you respond to a fake email. The shadowing was fun for me, because it was very natural and communicative. The one-on-one interview was weird because of how scripted and robotic it was.

3-part interview process. Online writing prompts and typing tests. Phone interview. In-Person Interview at downtown office. In the final stage there is also a shadowing component with a current employee.