This was a few years ago but finally feel able to share. I spoke to the franchise owner AND was told that I did an exceptional interview whereby they did not even finish the questions because they said I had already answered them. I had all but been told that the process was a formality as they were very interested in my experience. Job trial was included after the interview and went well. It was only after informing them that I would require a seat for welcoming duties due to my disability that they then went quiet and then I received a standard email the following day with a negative outcome without good reason for this. I am therefore certain this was due to not wanting to accommodate/provide reasonable adjustments for my disability. After speaking to an adviser they felt this was a case of discrimination but due to a lack of written evidence it could not be taken further.