You start being told all about Snap-On and the company details and history. The interview was with 5 different managers and the head of HR. Every manager asked slightly different questions such as what you do at your current job and why you think you would be a good employee at Snap-On Credit. Also every manager advised that this is a collections job and you will be calling and collecting on delinquent accounts, trying to be sure you understand the job you are getting into.