The interview process was quite standard and structured. I was asked to walk through my previous experience, particularly how it relates to the Customer Success Manager role. They asked about the most important KPIs I focus on in my current role and how I measure success. In addition to the discussion, I was also asked to present a case study to demonstrate my understanding of their business and how I would approach common challenges in the role. Everyone I interacted with during the interview process was genuinely kind and welcoming. From start to finish, the atmosphere was relaxed and professional, which really put me at ease. It made the whole experience feel more like a conversation than a high-pressure interview.