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      Entretien pour Support Account Manager

      20 juin 2019
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre

      Autres retours d’entretien d’embauche pour un poste comme Support Account Manager chez ServiceNow

      Entretien pour Support Account Manager

      12 janv. 2026
      Candidat à l'entretien anonyme
      Vienna, VA
      Aucune offre
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez ServiceNow

      Entretien

      -Phone screen -Panel interview I was contacted directly by hiring manger (not Recruiter/HR) to schedule a phone screen. I found out a family member had tragically died about 2 hrs before the screen was trying to figure out if I should reschedule or do the interview. Decided to do the phone screen as I didn't want to bring personal business into the interview and completely bombed it. This is where it would have been helpful to have a HR business partner involved because I likely would've felt more comfortable rescheduling if I had HR as a buffer to guide this convo vs my potential manager. Even though I bombed the interview, SN and the role seemed great and I was still interested. I still sent a follow up letter to say thank you for the time and for interviewing me. A few weeks later I unexpectedly received an invite to come onsite for interview from hiring manager with four options for times. I ranked the times to my preference then received a cal invite for my second preference with a note that had the office address and a cell if I needed help getting in. No other information about if this was a presentation, who I was interviewing with, etc. Again, would have been great to have HR business partner to give more info about the process. Arrived at the interview to have 3, 1 hour interviews with current SAMs. The team was lovely and kind - no technical questions were asked which was surprising to me. Each just went over their job/a lot of repetitive information was shared. I didn't mind it though and it was great to hear from their perspective on the role. I felt I could perform the role well. One thing to note, the hiring manager had flown in from San Diego for these interviews yet didn't meet with me. I even requested to introduce myself and was told he/she was busy. I understand schedules are busy, but if you're flying in for interviews wouldn't you pencil in at least 1-2 minutes to pop in when each interviewee is there - especially given the 3 hour interview? This gave me the vibe I wasn't a 'top pick' for the role. I sent all 3 SAMs a thank you email as well as the hiring manager and complimented his/her team. They truly were great and I would've loved working with them.

      Questions d'entretien [1]

      Question 1

      Background/current overview
      Répondre à cette question
      2
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez ServiceNow (Vienna, VA) en sept. 2025

      Entretien

      Initial Interview with Recruiter - 15 minutes Interview with Hiring Manager- 30 Minuts Interview with Outside team Senior Manager -30 minutes Interview with 3 actual team members you would be working with -45 minutes

      Questions d'entretien [1]

      Question 1

      Are you okay with 24 hour potential work requirements
      Répondre à cette question

      Entretien pour Support Account Manager

      3 avr. 2025
      Candidat à l'entretien anonyme
      Brisbane
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé via une autre source. Le processus a pris 1 jour. J'ai passé un entretien chez ServiceNow (Brisbane) en mars 2025

      Entretien

      1st phone call, went over the role and my background. Why I applied for the role. Simple background information before you can be passed on to the 2nd round. Advised I was passed on but never recieded a call or email back.

      Questions d'entretien [1]

      Question 1

      Background Questions on my experience and what I have and why I'm applying for the role.
      Répondre à cette question

      Entretien pour Support Account Manager

      2 avr. 2025
      Candidat à l'entretien anonyme
      Amsterdam
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez ServiceNow (Amsterdam) en févr. 2025

      Entretien

      The process has been long, with a lot of opauses and no feedback in between. Sent requests of updates to talent acquisition contact, no answer (asked to share news negative or positive ones). After a few weeks and with me reaching out to the hiring manager I received the feedback that the interview did not have a positive outcome (which I took into account). They told me that based on my profile they thought I was a better fit for another role and they offered to recommend me. Never heard back from them again. I felt pressure during the role play session with peers, with only 2 mins left to ask my questions

      Questions d'entretien [1]

      Question 1

      What's the difference between a software manual and hard patch? What's a change board in software development? Name of current CEO Examples of ServiceNow solutions
      Répondre à cette question