J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Serco Group (Melbourne) en août 2021
Entretien
The interview process was a 10-minute phone call. It was quite a casual interview, nothing to be afraid of. The person on the phone asked basic questions about customer service.
Questions d'entretien [1]
Question 1
Do you have experience with Inbound/Outbound calls?
Have you ever dealt with a difficult customer? And how did you settle the situation?
Are you able to work 'X' amount of hours?
Describe a typical day at work.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Serco Group (Melbourne) en févr. 2025
Entretien
It was a pretty quick process. First there was a group information session that you booked, which was held with other people over Microsoft Teams, followed by 1-1 interview over Microsoft Teams a few days later.
The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools.
vedio Online interview by serco group at December 2024,,United Arab Emirates by serco middle east
J'ai postulé en ligne. J'ai passé un entretien chez Serco Group (Brisbane)
Entretien
Initial Interview (Phone or In-Person)
Focus: This round generally focuses on assessing communication skills and customer service abilities.
Common Questions:
"How do you handle difficult customers?"
"Can you provide an example of a time you resolved a customer issue?"
"Why do you want to work in a call center?"
Skills Assessed:
Clear communication
Active listening
Empathy
Conflict resolution