informal, a few questions around about you and how you fit into this role and customer service scenario etc. i think there was also a phone interview too asking about your availability and stuff.

I applied online and got a call for a telephone interview i wasn’t prepared so asked for another call, the lady said she would e-mail the questions. I checked my e-mail and it was a self recording interview i wasn’t given a correct password so it didn’t work, i then chased this up repeatedly with e-mails, finally i got a response and a telephone interview. I was offered a face to face interview which was a lot of questions and scenarios, i was then taken to listen into a call, my picture was taken and i was told i would be contacted 48 hours to a week. I have not heard a thing from them not even an e-mail which for such a “professional” company is disgusting as i made such an effort.