Applied online, received email two weeks later. Two step process of survey, and then online customer stimulation (be sure to have a pen and paper, and pay attention to all details and read it clearly!). Got an email back to have a "recorded" online interview. Essentially you record your answers. Final step was another interview through webcam with an HR person.

Fully completed with HR over the phone, via e-mail, and a final interview through a Skype/Facetime-like app. There was one portion that was a virtual simulation of what it is like to be a Customer Service Rep where you had to sort of recall and enter in things that were said verbally, sort of as an aptitude test. When they say be sure to do it in a quiet place where you won't be distracted, they mean it.