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      Entretien pour Customer Success Specialist

      28 juin 2017
      Employé (anonyme)
      San Francisco, CA

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Specialist chez SchoolMint

      Entretien pour Customer Success Specialist

      29 mars 2018
      Candidat à l'entretien anonyme
      New York, NY
      Aucune offre
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez SchoolMint (San Francisco, CA) en mai 2017

      Entretien

      I applied online and heard back within 48 hours. I then had a 30 minute phone call screening, which led to a 3 hour in-person interview. The in-person interview was broken up into about 40 minute chunks with close to 10 people from the team. I was asked the "Why SchoolMint?" question in nearly every interview, and was also asked specific questions pertaining to my resume, my previous experience, etc. I was also given time at the end of each interview to ask any questions I had for those interviewing me, which allowed me to get an even better feel for the company and the people I would potentially be working with. Overall, the interview experience was a terrific one. The questions were at times quite challenging since specific scenarios were described for which I had to explain in detail what steps I would take if I were faced with the issue at hand. I was able to get a very good feel for both the company and the team during my interview, and left wanting the job even more than when I had gone in. After my in-person interview, I had a follow-up interview with the COO, which I felt was a strong indicator of how much this company values each individual employee. I believe that it was about 3-4 weeks from the moment I submitted my initial application online to the moment I was offered the job.

      Questions d'entretien [1]

      Question 1

      They asked me to walk them through how I would approach a very difficult scenario that might arise for me as a Customer Success Specialist.
      1 réponse
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez SchoolMint (New York, NY) en mars 2018

      Entretien

      I applied for the position and they sent me a schedule for a phone screening the next day. Shortly after, I had my phone screening which I thought went well. They told me that they would contact me with next steps within 5 business days but unfortunately I was rejected. I wanted to ask if there was reason as to why they rejected but I didn't receive a response.

      Questions d'entretien [1]

      Question 1

      Describe a position that you have held which is similar to the SchoolMint position you're applying for?
      Répondre à cette question
      1

      Entretien pour Customer Success Specialist

      29 juin 2017
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez SchoolMint

      Entretien

      I had a great experience with SchoolMint during the interview process. There were 3 interviews in total. The first was an informational phone interview which mainly involved talking about the role and company. The second was an in person interview at the NY office. I talked to most of the Customer Success team and Skyped with two team members from the San Fransisco office. The third was a Skype interview with the COO and a member of the Product team.

      Questions d'entretien [1]

      Question 1

      A lot of situational questions
      Répondre à cette question

      Entretien pour Customer Success Specialist

      23 juin 2017
      Employé (anonyme)
      San Francisco, CA
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez SchoolMint (San Francisco, CA)

      Entretien

      I interviewed in the SF office and had the opportunity to meet the CS team, as well as members of Engineering and Product. Everyone was very friendly and welcoming. I felt really comfortable asking my questions and interacting with the team, especially the CEO and COO. The interviews were a good mix of personality, skills and technical questions. I left the interview feeling really excited about the culture and mission of the company! I received the good news after about a week that I had been made an offer.

      Questions d'entretien [1]

      Question 1

      They presented me with a couple of scenario based questions on how I would manage customer escalations and interfacing with engineers.
      1 réponse