simple and straight forward. applied online, got an acknowledgement email, did an online test, got a call the following week to book a telephone interview, had a telephone interview about a time I thought I delivered a good customer service, then got invited to a face2face and got a call few days later for an offer

Just a face-to-face interview via Teams. There was a recruiter and a manager from a different branch who conducted the interview. The whole process took about 45 mins to complete.