All Competency based Question. Why you would like to join Santander, what is customer service in your defination? Santander Values/ About their products? Experience with a customer where you showed your leadership qualities? example where you showed you deliver the best customer service

applied online, did their online test, was told i'd got through to the interview stage (twice, on two seperate occassions and with two seperate branches), i chased up about dates etc with HR, yet i never received an interview date or an apology or anything. Whole process was quite disheartening to be honest.