If you have previously worked for RuffaloCODY as a caller or supervisor then the process is alot easier. You still go through the same process as other candidates, but you are more familiar with the program and how it works. The interview process start by phone with the HR person. If you pass the first round, you are give various locations to choose from. You then speak with the Senior Manager that oversees that location. Finally you will meet with the client at that location.

A couple of rounds of interviews, straight forward and no challenging questions. They did have you analyze Phonathon numbers and interpret them to create a fake strategy. This was a little harder but if you know Phonathon, not difficult.