Match customer's needs with information and resources in a meaningful, appropriate and professional manner in the library, in a virtual setting or in the community • Ability to develop comprehensive programming strategies based on community needs • Ability to effectively work with the general public using strong verbal and written customer service skills in public interactions • Ability to work cooperatively with colleagues and teams • Knowledge of community resources and needs and the ability to collaborate, partner, and negotiate with community leaders and organizations • Knowledge of subject, format, and related options to be considered in developing the collectio