The phone interview was brief, and was just to confirm for a face to face. One interviewer was at the corporate level. This man was very positive, energetic, and excited about the company. The other interviewer worked regionally, seemed exhausted, and admitted the job was incredibly difficult. She admitted there was almost an unhealthy amount of competition between the groups, told me I was probably overqualified, let me know it took her almost a year to even start feeling like she was comfortable in the role, and said had been there over 10 years and still wasn't happy with her job.