Applied online pretty basic form upload cv etc.. got an email couple days later inviting me to interview Was 9 people group interview really easy. Went around and introduced ourselves, asked what we think good customer service is. Asked why we wanted to work there. We then had to do a role play in pairs. One person had to show an example of upselling (selling someone a more expensive version of what they want) and other person done an example of cross selling (selling someone another item to go with what they’re already buying) that was all of it. Got an email 3 days later saying I didn’t get the job

Filled out an initial application form, no CV required. Online one-way video interview consisting of three questions, including what's your favourite River Island product and why + what do you think a typical day at River Island looks like.