I applied for the job online and received an email back within the following week to ask me to attend a recruitment event. So i booked my place and time that suited me. I arrived on the day, was asked to wait outside the store. It was a group interview so six other girls were also waiting. A member of staff checked our availability and looked at our proof of identity before we were shown into a meeting room. Going round the table we were asked to introduce ourselves a little and give an example of excellent customer service that we have provided or received. We were then split into small groups of two to do some role play. One person would be the customer, the other would be working at the store. We had to think of different situations and how we would approach them. Whilst we did this, the managers were sat listening and taking notes. The whole process was very easy, managers made you feel welcome and were friendly. The event was meant to take an hour but only lasted about 20 to 30 minutes. Got told we would know by the end of the week if our application was successful. I heard back a week later by email to say it was unsuccessful.

Pretty simple, wanted to know about availability, any previous experience within the retail industry and what about the company I knew about. Had some basic experience questions that the star technique comes in handy for!